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Returns

We hope you love your Bradley timepiece. We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If for some reason you are not satisfied with your purchase, any brand new product can be returned (within 14 days of delivery) and the cost of the item refunded. If there is something we can do to make your experience better, don’t be shy and email us at hello@eone-time.com



If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact hello@eone-time.com as we would love to help you exchange or refund your purchase if returned within 14 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original Eone packaging.


Remember, all our products come with a 2 year warranty, so if something goes awry down the track, be sure to let our support team know.


*If you are eligible, we’ll email a prepaid returns slip to you.

 

 

COMMON QUESTIONS


What items are returnable?
  • Within 14 days of receipt of your shipment

  • The product must have been purchased directly from eone-time.com. For orders placed from an authorized retailer, you will need to follow the authorized retailer’s return policy

  • The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging.

Are they any charges for returns?
  • There are no charges for returns. If you would like to return after 14 days we are only able to issue store credit.

  • Any applicable return shipping costs will be deducted from your original payment.

When will I see my refund?
  • There are no charges for returns. If you would like to return after 14 days we are only able to issue store credit up to 30 days after you place an order.

  • Your refund will be processed, and a credit will automatically be applied original method of payment, within 7 business days.
Exchanges?
  • We will happily help you process an exchange within 14 days of delivery.

  • The item will need to be returned to us in its original condition with packaging intact. Please reach out to hello@eone-time.com for help. Import duties & customs may occur again from exchanges and returns. For exchanges, the shipping costs will be the responsibility of the customer.

    To return your item, please send it with your order confirmation to the address below.


    US/Canada

    Eone 
    Attn: Return
    2001 S Street NW 
    Suite 250
    Washington, DC 20009

    Europe

    Etail Fulfilment Services
    Unit D
    Bretfield Court,
    Dewsbury,
    WF12 9BG

    Asia 

    Eone
    G/F, South Block,
    Super Terminal 1,
    Hong Kong International Airport,
    Hong Kong