Cooper,
Could you help me with a refund? I bought this for my Mom, who is blind, but she is unable to use this. The ballbearing moves every time she tries to touch and find it. It’s a very nice watch, but unpractical for her. I’ve tried to get a hold of customer service, which there isn’t one. And not even a phone number. I did return it priority mail within the two week window, but it was sent back to me because nobody was at this address to sign for it. I’m very disappointed. My order # is 24077. [****]
Thank you!

I can’t believe you’re wanting a review after turning this over to the Better Business Bureau. I return this in Watch priority mail within the two week window because my mother, who is blind, was unable to use it. But of course the company address is no good and there is absolutely no customer service or phone number to speak with anyone. I would like my money back. Order # 24077. A blind person cannot use this watch because if they go to feel for the ball bearing it moves. So after it moves, they have to try to feel for it again, and it moves. There’s no way for a blind person to tell time with this.watch. Hyungsoo Kim is the owner/founder. And I would like him to stand behind his products return and refund policy.
[****]
Order #24077

Ordered about a month ago and haven't received the watch yet. No response from the company even after multiple emails.

I have a few watches but the Bradley is my favourite. This is actually the second I have bought. My first one died after many years of loyal service, probably as a result of me repeatedly leaving it at night next to my phone, which had a magnetic clip in the case. So my advice to others would to be very careful with magnets, even magnets which are fairly weak. It would be great if Eone could keep more canvas straps in stock, the choice on the website always seems to be very limited. I saw an amazing pink strap on the website once but it was out of stock and I would have bought it in a heartbeat if it was available.

I've had my watch for a few years and loved wearing it. Unfortunately the top fell off one day and I reached out to support about how the repair process goes and questions about other newer models fully ready to replace the watch as I loved it so much. But it's bizarre. I receive no response to several emails. I even tried reaching out on one of their socials and no response either

I think you'll love the watch, but you're on your own if anything ever happens